Refund Policy

30-Day Refund Policy

We want you to love your purchase from Getdiare. If you're not satisfied, here's how refunds work:

Refund Eligibility:

  • Request must be made within 30 days of delivery

  • Item must be unused and in original packaging

  • Buyer covers return shipping (unless item is faulty)

Non-Refundable:

  • Sale or clearance items

  • Items damaged by misuse

To Start a Return:

Email us at support@getdiare.com with your order number and reason. We’ll guide you through the return process.

Refund Processing:

  • Once approved, refunds are processed to your original payment method within 5–10 business days

🚚 Shipping Policy

Processing Time:

Orders are processed within 1–3 business days.

Shipping Time:

  • USA/Canada: 7–15 business days

  • UK/AU/NZ: 8–18 business days

  • Other countries: 10–25 business days

(Delays may occur due to customs, public holidays, or courier issues.)

Tracking:

A tracking number will be emailed once your order ships.